WHERE DO YOU SHIP FROM?
Xoxosweet works very closely with top global merchants from all over the world to source and curate the most unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of fun and trending product, this way, you don't have to drive around to retail shops, search thousands of different websites to price compare and get ideas...think of us as a one stop shop destination for the most popular products. :)
ORDER & TRACKING
When you place your order, you will receive a Purchase Confirmation email confirming your Order #XOX and purchase details. You can cancel your order or make changes to your shipping information the same day you placed your order by midnight. After midnight, we start to get your product ready for processing and shipping and this normally takes 2-3 business days. When this is completed, your will receive a Shipping Confirmation email.
Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.
EXPECTED SHIPPING TIME
Shipping time is expected from 10 to 25 days from the day shipping confirmation was sent. It depends on custom procedure in both imported and exported countries and our business cannot control it. Customers should be aware of this issue.
Orders from the US: Delivery date and time is approximately 10-25 days from shipping date (depending on how strict the Customs in your State is).
Orders from outside the US: Delivery date and time is approximately 15-35 days from shipping date (depending how strict the Customs in your Country is).
Custom fee is dependent on each country’s regulations and rules. Item to the United States, Canada, Australia and other countries are not bound by custom fee. However, customers in EU zone may have to bear an amount of custom fee that needs to pay for custom department to get order. Each country in UE zone will apply the different tax and custom fee differently.
RETURNS & EXCHANGES
What is your cancellation policy?
You have until midnight the same day you placed your order to cancel your order and receive a full refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been processed to be shipped out to you.
What is the return policy?
If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defected item with your order #xoxo” along with a photograph so we can immediately look into sending you a new one.
The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Our store has its own size measurement so that any dispute related to size, please email via: [email protected] to have further help.